1. Overview
At Shreenicaa Shreem, we aim to provide a smooth, secure and convenient shopping experience. We are committed to delivering your jewellery orders safely and efficiently.
This Shipping & Return Policy explains our order processing, shipping, delivery, return and exchange procedures.
2. Order Processing
Once you successfully place an order on our website, you will receive an order confirmation through the contact details provided during checkout, where supported.
Orders are generally processed within 1–3 business days.
Orders are processed after successful payment confirmation or order verification, as applicable.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing time may vary during festive seasons, promotional campaigns or periods of high order volume.
Please ensure that your contact number and delivery address are correct while placing your order.
3. Shipping and Delivery
Shreenicaa Shreem aims to deliver products to customers across available serviceable locations in India.
Orders are shipped through our available courier and logistics partners.
Delivery timelines depend on the destination, courier availability and operational conditions.
Customers may receive shipping confirmation and tracking details once the order is dispatched, where tracking is supported.
Delivery timelines may be affected by weather conditions, courier delays, public holidays or unforeseen circumstances.
Estimated Delivery Time: 5–10 business days after dispatch, depending on the delivery location.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the customer completes the order.
Any applicable free shipping offers or promotional delivery benefits will be communicated on the website or during checkout.
Additional charges, if any, will be displayed before order confirmation.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, email or other available communication channels.
Customers can use the provided tracking details to check the shipment status through the relevant courier partner.
If tracking information is unavailable or you experience any difficulty, please contact our customer support team.
6. Delivery Issues
If your order is delayed, marked as delivered but not received, or faces any delivery-related issue, please contact our customer support team.
We will coordinate with the relevant logistics partner to investigate the issue and provide appropriate assistance.
Customers are encouraged to verify their delivery address and contact number before confirming an order.
7. Return Policy
Customers may request a return within 7 days of receiving the product, subject to the applicable return conditions.
To qualify for a return:
The product must be unused and unworn.
The product must be in its original condition.
Original packaging, tags and accessories must be included.
Proof of purchase or order details must be provided.
The product must not have been damaged due to customer misuse or negligence.
Returns that do not meet these conditions may be rejected after inspection, subject to applicable consumer protection laws.
8. Non-Returnable Products
Certain jewellery products may not be eligible for return due to hygiene, product condition or other applicable restrictions.
These may include:
Jewellery that has been worn or used.
Products with removed or damaged tags.
Products damaged due to improper handling or misuse.
Customised or specially made products, except where a return or refund is required by applicable law.
Products returned without original packaging or necessary accessories.
Damaged, defective or incorrect products will be handled according to our applicable return and replacement process.
9. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please notify our customer support team within 48 hours of delivery.
Please provide:
Your order ID.
Clear photographs or videos of the product.
Photographs of the packaging, if damaged.
A brief explanation of the issue.
Our team will review your request and guide you through the appropriate resolution, which may include a replacement, exchange or refund, as applicable.
10. Return and Exchange Process
To request a return or exchange:
Contact our customer support team with your order ID.
Explain the reason for the return or exchange.
Share photographs or videos if required.
Wait for confirmation and return instructions.
Pack the product securely in its original packaging.
Return the product according to the instructions provided by our team.
Please do not dispatch any product for return without first contacting our customer support team.
Exchanges are subject to product availability and approval.
11. Return Shipping Charges
For returns involving damaged, defective or incorrect products, shipping arrangements and costs will be handled in accordance with applicable laws and instructions from our support team.
For other approved return requests, applicable return shipping costs may be the customer’s responsibility, provided these terms are communicated in advance and are legally permissible.
We recommend using a trackable shipping service when returning products.
12. Order Cancellation
Customers may request cancellation before their order has been dispatched.
Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible through the standard cancellation process.
For eligible prepaid cancelled orders, refunds will be processed according to our Refund Policy.
To request cancellation, please contact our customer support team as soon as possible.
13. Refunds for Returned Products
Once a returned product is received and inspected, our team will notify the customer regarding the approval or rejection of the refund request.
Approved refunds will generally be processed through the original payment method wherever possible.
For additional information, please refer to our Refund Policy.
14. Policy Updates
Shreenicaa Shreem reserves the right to modify or update this Shipping & Return Policy from time to time.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this policy periodically.
15. Contact Us
For questions or assistance regarding shipping, delivery, returns or exchanges, please contact our customer support team through the contact details provided on our website.
Business Name: Shreenicaa Shreem
Please keep your order ID and relevant purchase details available when contacting us.
Thank you for choosing Shreenicaa Shreem. We appreciate your trust and look forward to providing you with a wonderful shopping experience.