1. Overview
At Shreenicaa Shreem, customer satisfaction is important to us. We strive to provide quality jewellery products and a smooth online shopping experience.
This Refund Policy explains the conditions under which customers may request and receive refunds for purchases made through our website.
2. Refund Eligibility
Customers may be eligible for a refund under the following circumstances:
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The product received is damaged or defective.
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The wrong product has been delivered.
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The order is cancelled before dispatch and payment has already been made.
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The returned product meets our applicable return conditions and is approved for a refund.
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Any other situation where a refund is required under applicable consumer protection laws.
To request a refund, customers may be required to provide their order ID, proof of purchase and photographs or videos of the product, where applicable.
3. Non-Eligible Refunds
Refund requests may not be accepted in the following circumstances, subject to applicable consumer protection laws:
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Products that have been worn, used or damaged due to improper handling.
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Products returned without original packaging, tags or accessories.
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Products damaged after delivery due to misuse or negligence.
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Requests submitted after the applicable return period.
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Products that do not meet the applicable return conditions.
4. Refund Process
Once we receive your refund request, our team will review the details and verify the eligibility of the request.
If a product return is required, customers will receive instructions regarding the return procedure.
After receiving and inspecting the returned product, we will notify you whether your refund request has been approved or rejected.
If approved, the refund will be initiated through the original payment method wherever possible.
5. Refund Processing Time
Approved refunds will generally be initiated within 7–10 business days after approval.
The actual time taken for the refund to reflect in your account may vary depending on your bank, payment gateway or financial institution.
Shreenicaa Shreem is not responsible for delays caused by banks or third-party payment providers, but our customer support team will assist with refund-related queries.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
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Check your bank account or payment statement.
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Contact your bank or payment provider to confirm the transaction status.
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Allow the applicable banking processing time.
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If the refund is still not received, contact our customer support team with your order ID and refund reference, if available.
Our team will help you check the status of your refund.
7. Sale and Discounted Products
Products purchased during promotional campaigns, sales or discount offers may be eligible for refunds subject to the applicable return and refund conditions.
Sale or discounted products will not be excluded from refunds where a refund is required under applicable law.
8. Order Cancellation and Refunds
Customers may request order cancellation before the order has been dispatched.
If an eligible cancelled order has already been paid for, the applicable refund will be initiated through the original payment method.
Once an order has been dispatched, cancellation may not be possible through the standard cancellation process. Customers may contact our support team for assistance.
9. Shipping Charges
Shipping charges and return shipping costs will be handled according to the reason for the return, the applicable policy and consumer protection requirements.
For damaged, defective or incorrect products, return shipping arrangements will be communicated by our customer support team.
Any applicable deductions will be communicated to the customer and will be subject to applicable laws.
10. Refund Policy Updates
Shreenicaa Shreem reserves the right to update or modify this Refund Policy from time to time.
Any changes will be published on this page with an updated revision date.
Customers are encouraged to review this policy periodically.
11. Contact Us
For any questions or assistance regarding refunds, please contact our customer support team through the contact details provided on our website.
Business Name: Shreenicaa Shreem
Please include your order ID and relevant purchase details when contacting us so that our team can assist you efficiently.
Thank you for shopping with Shreenicaa Shreem. We appreciate your trust and support.